Welcome to QYBDHS, where your comfort is our priority. This Refund and Returns Policy outlines the terms and procedures for requesting refunds and returns for our bedding sets. Please read this policy carefully before making a purchase to ensure a smooth experience with QYBDHS.

Refund Policy

  1. Damaged or Defective Items: If you receive a bedding set that is damaged or defective, please contact us within 7 days of receiving the product. We will provide instructions for returning the item and offer a full refund or replacement.
  2. Incorrect Item Received: If you receive the wrong bedding set due to an error on our part, please notify us within 7 days of receiving the product. We will arrange for the correct item to be shipped to you or provide a refund upon return.
  3. Change of Mind: We want you to be satisfied with your purchase. If you change your mind about a bedding set, you may return it within 30 days of receipt. The item must be unused, in its original packaging, and in resalable condition. You will be responsible for return shipping costs, and a restocking fee may apply.

Returns Process

  1. Contact Us: To initiate a refund or return, please contact our customer support team at marketing@qybdhs.com. Provide your order details and a clear reason for the refund or return.
  2. Approval and Instructions: Once your request is approved, we will provide you with instructions for returning the item. Please follow the guidelines carefully to ensure a smooth return process.
  3. Return Packaging: Pack the item securely in its original packaging to prevent damage during transit.
  4. Return Shipping: For damaged, defective, or incorrect items, we will cover the return shipping costs. For change-of-mind returns, you are responsible for the return shipping expenses.
  5. Processing Time: After receiving the returned item, we will inspect it to ensure its condition. Refunds will be processed within 1-3 business days using the original payment method.

Exceptions

Please note that certain items, such as personalized or custom-made bedding sets, may not be eligible for returns unless they are damaged, defective, or incorrect.

Contact Us

If you have any questions or concerns about our Refund and Returns Policy, please don’t hesitate to contact our customer support team at marketing@qybdhs.com. We are here to assist you and ensure your satisfaction with QYBDHS bedding sets.

By making a purchase from QYBDHS, you agree to the terms outlined in this Refund and Returns Policy.